Accessibility Statement

Updated August 1, 2025

DiPatterson.com is committed to providing an accessible and inclusive digital experience for all users, including individuals with disabilities. We strive to maintain ongoing efforts to stay in compliance with the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, with proactive alignment toward WCAG 2.2 and anticipated WCAG 3.0 standards.

Our Commitment to Accessibility

We actively monitor our website’s accessibility and strive to ensure that individuals with disabilities can access, navigate and interact with our digital content effectively. This includes but is not limited to:

• Providing text alternatives for non-text content
• Supporting keyboard-only navigation
• Maintaining sufficient color contrast ratios
• Ensuring screen reader compatibility
• Using clear, consistent navigation and headings.

Audit and Documentation

• We perform quarterly accessibility audits testing using industry-recognized tools to identify potential barriers and ensure alignment with WCAG 2.1 AA standards. These tests scan our site for known accessibility issues, including contrast, navigation, labeling and structural compliance. We also maintain an ongoing monitoring process to address accessibility concerns reported by users or identified through automated audits. While automated testing cannot detect every barrier, we supplement these tools with issue tracking, prompt remediation procedures and user feedback mechanisms to ensure continuous accessibility improvements.
• Audit records are retained and documented as evidence of proactive compliance in the event of regulatory review or litigation.
• These audits include third-party verification when feasible.

Reasonable Accommodations

We offer reasonable accommodations in compliance with the ADA. Requests may include alternate content formats (e.g., large print, audio description, etc.) or personalized assistance.

To request accommodations:

• Email: [email protected]
• Phone: 714-228-1141

Accommodation requests will be acknowledged within 3 business days and fulfilled within 10 business days, wherever technically feasible.

Third-Party Content and Tools

Our website may incorporate third-party services or embedded content. While we cannot control these providers, we actively engage with vendors to improve accessibility and will provide reasonable alternatives or assistance upon request and wherever possible. We are not responsible for the accessibility of third-party platforms or services where content is hosted. While we encourage our vendors and partners to adopt accessibility standards, we cannot guarantee their compliance. Users who encounter accessibility barriers within third-party content are encouraged to notify us so we can:

1. Provide a reasonable alternative or accommodation (e.g., equivalent accessible content)
2. Notify the third party of the reported issue to request remediation where feasible

Safe Harbor Language

Our accessibility program is modeled after U.S. Department of Justice (DOJ) standards for digital ADA compliance. Documented proactive compliance efforts provide legal safe harbor evidence if accessibility-related claims arise.

Ongoing Improvements

We remain committed to continuous improvement, including adapting our practices to meet future accessibility standards (WCAG 2.2 and beyond) and emerging assistive technologies.

Accessibility Feedback & Dispute Resolution

We welcome feedback on accessibility barriers. Contact us via [email protected] or 714-228-1141. If an issue is identified:

• We will acknowledge it within 3 business days
• We will resolve or provide an alternative solution within 30 days where feasible
• Any unresolved disputes shall undergo informal mediation prior to legal proceedings, allowing a 60-day cure period